These past few weeks I have been in Hong Kong applying for jobs, and so
far the most comprehensive process I have gone through was for the Management
Associate position with D Bank.
The program has been around for quite a few years but recently it was revamped
as part of D's growth, and its strategy to improve its internal training and
work culture. The bank has also started to build a stronger brand
internationally, which explains why it was one of the two Management Programmes
posted on the Sauder career website.
The application process consisted of 4 rounds and I'll describe my
experience in each one:
Online Application
Very standard application that involved a few paragraph responses as to
why you want to join D and what your career aspirations are. Extremely
straightforward
I was invited to the next round almost immediately after the application
deadline. I believe they skim every online application very briefly for a few
indicators: education, GPA, work experience, and then shortlist so long as the
candidate is minimally qualified.
Round 1: Online Aptitude Tests
The two online tests examined my logical reasoning and numerical
reasoning skills. The logical reasoning test required me to respond to
paragraphs with a Yes, No, or Cannot Say, and was fairly straightforward. I was
asked to use a calculator and pen for the numerical test, but I chose to open
an Excel window beside my browser and quickly analyze data that way. I later
discovered I would have been faster using pen and paper, but luckily the test
was easy enough for me to finish with a minute to spare.
I have always wondered how HR departments deal with online aptitude
tests. The method that makes the most sense to me would be to invite the top X
percentage of test takers to the next round. It's always unclear what the
percentage is, and I have often been very surprised that I passed, or I failed.
Round 1.5: Phone Conversation
I don't believe that this was officially a round, but almost a month
later, I was contacted for a telephone chat to confirm my qualifications. The
HR manager assured me she only had a few questions and that the call wasn't an
interview. Nevertheless, I dug up as much information about D as I could and
prepared my answers to basic questions.
I was lucky I did. The call ended up taking about 20 minutes asking
about my motivations to join the bank and my leadership experiences. After the
conversation, the HR manager informed me that I would be notified if a
phone interview was appropriate.
I suppose that the short phone call is supposed to verify that you were
being honest in your online application, although I can't imagine many
candidates failing this area.
Round 2: Phone Interview
I received my invitation to the phone interview a few days after and
began to prepare more thoroughly. The interview itself was actually extremely
similar to my phone conversation - it was just a bit more behavioural-focused
and lasted 30 minutes instead of 20. My interviewer, the same HR manager,
loosened up a lot after I started speaking in Cantonese, and she took a few
minutes at the end to go over the entire timeline of the Programme and its
application process.
I have a theory about interview performance and it is that in each round
of an interview, you either have to stand out in a positive way, or merely
qualify, to advance to the next stage. A round where you have to stand out
positively means that the organization is looking for a reason to hire you,
whereas a qualifying round means you only have to avoid by looking bad. More
desirable positions, and those with less openings available, will have at least
one stand-out round and many will have two. These rounds truly determine
whether the organization really wants you. The qualifying rounds filter the
applicant pool to make this round more straightforward.
I felt I delivered a strong response to every question in my D phone
interview, and I was quite confident that it was a stand-out round, so I was
quite happy going forward.
Round 2.5: Video
This barely counts as round but I thought it was very interesting. I was
invited to the D Assessment Centre in Hong Kong, but before that, HR wanted me
to send in a 30-second video introducing myself and explaining why I wanted to
join the Programme.
It took me over 2 hours to produce a one-minute video of myself dressed
professionally in front of a plain background (this format was specified). The
reason it took me so long was because I ended up memorizing a script and
re-shooting until every vocal tone and facial expression was perfect. I
thought it would be too embarrassing to get eliminated based on an awkward
video, and I hope no one did.
Round 3: Assessment Centre
I was notified about my AC a month in advance, but there was not much I
could do to prepare for it. Although I had done case discussions with other
firms before, I knew that the D one would be more comprehensive. I researched
as much as I could online but I couldn't find anything that would give me a
good idea of what to expect. I later learned that candidates are explicitly
told not to spread any details about the AC online.
The day started at 9:00am, in the office tower right beside my place in
Taikoo. There were 7 candidates in my group: a mix of locals and
foreign-educated Chinese. Everyone was Asian, and for the most part, fluent in
Cantonese or Mandarin.
Networking & Refreshments
A few D representatives enthusiastically greeted us at 9:00am and
whisked us off to the cafe. The cafe could have passed for an outside coffee
shop, which was quite impressive considering that it was only used by D. There
were also fruit platters, scones, sandwiches, and beverages laid out on a
table, but I don't think anyone had the chance to touch the food. A few more
people from the office came in and soon every candidate was paired up with
someone from D to talk to. I was surprised to learn that one of the
representatives who was so enthusiastic at the beginning was the COO - and I
talked for a while with her and another person. A short 15 minutes later, we
were shown to the training room for our first assessment.
I dropped my passport in the cafe, which one of the HR managers later
handed to me in the training room. Not the ideal start, but I thought I
presented myself fairly well otherwise.
Case Discussion
As a group, we were asked to read a series of printed emails, and
organize a movie screening and after-party fundraiser for a fictional company.
Our table was surrounded by four assessors in different corners, as well as a
few junior staff sitting in front of us. The planning exercise went well - I
started off quiet as everyone tried to get their ideas in and I started to pick
up by pitching suggestions to make existing ideas better. My strategy was to
avoid controlling discussion and getting bogged down in minor details such as
budget calculations. I focused on recommendations that would raise more
revenue, save on costs, or contribute to increasing the value of the event. The
only time I took the lead was when I reminded the team we were running out of
time and I would work with someone to write down our presentation points on the
flip chart, while the rest of the team finishes the budget.
After the activity concluded, we were split up into two smaller groups,
and I went with two others into a separate room.
Role-Play
The assessment involved reading background information about a bank
branch. I was a new Account Manager who had to deal with a complaint by a
client who was overcharged. I was extremely familiar with this situation
through my TD experience so I couldn't help smiling as I read the opening
paragraph.
I moved to a new room with two assessors and my client, the HR manager
from my phone interview, walks in. They had definitely tried to make the
situation as tricky as possible - the information I had in the beginning didn't
give a complete picture of what happened so I had to ask about her experience
too. I followed every bank protocol in the beginning, asking for ID again even
after she ignored my first request, and checking her history before asking her
questions. I resolved her dispute by reimbursing a reasonable amount, and
fielding her questions about the branch's products. Strangely, she kept asking
more details about products my bank could offer her business, when I only had
information about business loans.
I think the interaction turned out fine in the end. I stumbled a few
times throughout the interaction while trying to resolve the conflict, but I
felt I made a fair reimbursement and got the important information across.
Written Exercise
This was a qualifying round to test our English written abilities. The
question was what could Management Associates bring to D, and I jotted down a
quick page about diversity and openness to learning. My response didn't flow as
well as I would have liked, but I felt I wrote satisfactorily enough to
qualify.
Case Presentation
This was the big one. Everyone was individually given an hour to read a
case and prepare a recommendation to management. We were given flip chart paper
and pens for our presentations.
The case involved devising recommendations to improve the performance of
a medical salesperson. I was given his past sales performance, product
offerings, environment, competitors, marketing costs. I broke down the
presentation into four sections: summary of his products and past sales, sales
opportunities and threats, recommendations, implementation and marketing budget
for the next year.
The presentation part was fine. When I finished it in 8.5 of the
allotted 10 minutes, my assessor asked if I wanted to add anything. I realized
my recommendations didn't specifically address the threat of competitors and I
spoke a bit more about that.
The 10-minute Q&A portion was unbelievably stressful. The 10 minutes
felt like 20 minutes, and I wasn't confident at all in how I answered some of
the questions. The worst stretch was when the assessor kept asking if there
were any other ways to improve sales performance, rephrased over and over. To
be fair, she did give me new ideas to work with, such as getting support from
corporate, but after a while I felt like I was repeating myself again and
again. She ended her assessment with a faint smile and a handshake, and I was
finished for the day.
At our debriefing, we were told that we would get a call later in the
evening if we were shortlisted to the final round. The final panel interview
would be held at the Central office the next afternoon.
Round 4: Final Panel Interview
For the rest of the day I was in an anxious mood. If I hadn't messed up
the final presentation, I would have felt a lot more confident. In the
end, I received a call close to 8:00pm when I was having ramen with friends, and
I booked it home to start preparing for the final panel interview.
My panel consisted of the lead HR from the assessment centre, the head
HR for D Hong Kong, the head of Institutional Banking, and another top
executive. The interview was scheduled for 15 - 20 minutes, and in my mind, it
had to be a qualifying interview. The number of candidates progressing through
to the last stage roughly matched the maximum number of positions, and they
cannot expect to make a very informed hiring decision if I only spoke to them
for 15 minutes. The offer was practically on the table.
And I messed up, in three ways.
- Cantonese - The interview actually
started off very well in English. I was articulate, enthusiastic,
confident, and I fielded their curveball question decently (What colour
best represents your personality and career ambitions?). Halfway through,
one of the assessors asked if I could speak Cantonese and I replied I
could, with a disclaimer that I may have trouble expressing certain ideas
in Chinese. If I could redo this, I would have said I know a little bit,
and then started conversing in Cantonese to exceed their expectations.
Stating upfront that I could speak set me up for a torrent of Cantonese
interview questions that I stumbled trying to answer again and again. I
didn't feel my responses were so bad that it warranted a request to answer
in English (should I have?), but I continually paused during my responses,
and sometimes substituted in entire phrases of English.
- The Banking Questions - As if expressing my
passion for banking, learning, and accounting, wasn't hard enough in
Cantonese, I was asked to assess the state of the banking industry in
Asia. Looking back now, I cannot believe that I did not adequately prepare
for this question. In English, I probably would have answered fine by
thinking something up on the spot, but I simply could not do this while
finding the words I needed to express my ideas in Chinese. One of
assessors followed up by asking what I thought about the growth and
potential of the China market, and I replied with almost no substance or
facts.
- The Offer Questions - This was a truly
cringe-worthy moment. By this time, I had dealt with enough Cantonese
questions to know that the interview was not going well as I had hoped. I
wasn't panicking but my anxiety had affected my thinking process. The questions
flowed in this order:
- Are you applying to other
Management Associate Programmes?
- Even
though I wanted to avoid this question, I had already said in my phone
interview I had applied to H, so I replied in the affirmative.
- Which ones?
- I
was committed. I said H.
- What stage are you in for
your H application?
- I
had literally one second to think whether I should answer this question,
and what I should say. The truth was I had applied to H but my last
response was almost a month ago. They hadn't outright rejected my
application like they had to other people I know, but it was also
unlikely I would be moving forward.
- Should
I say I don't want to disclose that information?
- Should
I say I finished my online assessments
- Should
I add it was unlikely for me to move on the next round?
- I
felt that option 1 was too cold, and option 3 was showed too much
weakness. I decided to go with the partial truth and said I had
completed my online aptitude assessments.
- If you were to receive an
offer from H and D, which would you take?
- I
said I didn't know. Facepalm. One of the interviewers actually laughed
and said out loud that I was too honest.
- Truthfully,
I had not done any research into H's MA program so I could not compare
the two at all. I suppose in English I could have stated again the
benefits of D's program, its structure and network, its supportive
culture and people, but in that split second I did not think I could
effectively elevate D over H in Cantonese, especially since the first
time I even met anyone from the firm in person was at the AC the
previous day.
- So
I blurted out the most honest response in Cantonese, and I learned a
valuable lesson.
The interview concluded after a short exchange where I asked the
interviewers my own questions, and I met my HR manager who escorted me out. I
had taken about half an hour inside the room, which is bad news for a
qualifying round. I found out later from another candidate that she had kept
within her 20 minutes.
I find out my results 'within Feburary'. Hopefully it goes well.
DBS Update:
I did end up receiving the offer from DBS, after I almost
lost hope. The recruiter was very careful in the beginning of the conversation,
asking what are my career plans were for the future and where I planned to
work.
This confused me at first but when it occurred to me they
wouldn’t ask these questions to reject me, I was elated.